Damaged or Faulty Products: We gladly accept returns for products received by the customer in a damaged or faulty condition. To be eligible for a refund or exchange, the product must be returned to the beautyhungama.store office in unwashed, unused condition, with original tags, and undamaged packaging.
Timeframe for Complaints: Any complaint regarding damaged or faulty products must be raised within 24 hours of delivery. Please provide a short video and pictures of the issue and send them to support@beautyhungama.store for prompt assistance.
Refunds and Exchanges for Personal Dislikes: Refunds and exchanges for products due to personal dislikes will not be entertained. However, if you encounter issues with the product, please share your concerns at support@beautyhungama.store for a case review.
Refund/Exchange Process:
Refunds will be made directly into your bank account within 7 working days if we were unable to fulfill your order and you have paid in advance.
Refunds and exchanges for products not identical to the ordered item will be processed within 7 days.
Return Shipping: The customer is responsible for returning the merchandise via traceable delivery (courier or registered post) at their own expense to our address. Delivery charges will not be refunded.
Color Variation: Colors may vary upon delivery, unless you have paid extra for the desired color. Color variations are not covered under any Exchange or Refund Policy.
Packaging Requirements: Do not put tape or stickers on the manufacturer’s box. If a product is returned in inadequate condition, we reserve the right to send it back to you.
Refund Processing: Refund requests will be processed within 7 working days after receiving and inspecting the packaging of returned products.
